Course Description
Healthcare organisations, in the 21st century, are being challenged by rapid changes. Due to these changes, healthcare organisations must adapt, learn and innovate, which requires a paradigm shift in the mindset and skills of healthcare leaders, managers and practitioners. In this course, students will learn management concepts, tools, and techniques to address some of the daunting challenges that healthcare organisations face. Students will focus on how health service managers can manage different aspects of the healthcare landscape by engaging in real-world, health-related scenarios to develop practical learning that can be applied in the workplace.
Learning Outcomes
- Apply core principles and approaches for designing and managing systems to health service delivery.
- Use appropriate frameworks and tools to critique service delivery models in the broader healthcare context.
- Analyse a healthcare transformation strategy for a healthcare organisation.
- Apply inter-professional communication, collaboration and teamwork skills to a healthcare management problem.
Learning Experience
Topics
- The Healthcare Landscape
- Healthcare Organisations as Systems
- Managing Transformation in Healthcare Organisations
- Managing Change in Healthcare Organisations
- Strategy Management in Healthcare Organisations
- Transformation Strategy and Implications
- Managing People in Healthcare Organisations
- Workforce Development and Performance
- Managing Services in Healthcare Organisations
- Managing Patient Expectations
- Managing Knowledge in Healthcare Organisations
- Knowledge Sharing in Healthcare Organisations
Development Team
Andrew Gardner
Course Author
Lead
Brianna Morello
Course Author
Collaborator
Athar Qureshi
Course Author
Collaborator
Rosemarie Fonseka
Learning Designer
Lead
Jack Eames
Digital Education Developer
Lead
Assessments
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Case analysis
Report
Learners develop a report analysing a successful transformational change within a healthcare organisation.
25%
-
Case analysis and recommendations
Report
Learners analyse an *unsuccessful* transformational change within a healthcare organisation. They are asked to critique the strategy that led to the failure of the transformational change, make recommendations and propose an implementation plan.
20%
-
Case analysis and recommendations
Presentation
Learners present their recommendations for implementing a successful transformational management strategy.
20%
-
Responses to selection criteria, role play job interview
Short Response Questions, Interview
Learners practise responding to selection criteria for a job in health service management in order to connect the course material and the expectations of employers in the health service management industry.
30%
